We hope that you will be completely satisfied with your purchase, but if something doesn't work out, we accept full returns for unmarked, unworn, and unwashed merchandise postmarked within 30 days of receipt.
To request a *return, simply email us at firstname.lastname@example.org. Please be sure to include information such as the Order #, Item, and Reason for Return in your email. After your request has been approved, you will be sent a pre-paid return label.
Returned items must be in original (new) condition and have the original tags attached. Shoeboxes must be returned free of damage and shipping labels. Please note that the following items cannot be returned:
- Hair Accessories
- Final Sale Items
Please allow up to two weeks for us to receive and process your return. Once an eligible return has been processed, we will notify you via email. Please note that it may take your financial institution additional time to post the credit to your account. We recommend that you contact them if you have questions regarding the timeline, since this information varies by company. Shipping charges are non-refundable.
*Free returns apply on domestic orders only (within the US)
If you would like to exchange an item, we recommend that you place a new order for the replacement to ensure its availability and mail back the original. Please email us at email@example.com to request a pre-paid return label for the item. A refund will be issued once we receive the original item back in stock.
Please note that all shipping delivery times listed are in addition to our standard order processing time of 1-3 business days, with the exception of orders placed using guaranteed shipping methods. Orders placed using guaranteed shipping methods before 6pm PST (Pacific Standard Time) will begin processing within 24-48 hours.
We ship standard domestic orders via USPS Priority Mail for a flat fee of $5.00 per order. Free shipping applies to orders of $150+ within the USA only. Free shipping does not apply to international orders.
USPS Priority Mail: delivery within 1-3 business days
UPS 2nd Day Air: delivery within 2 business days
UPS Next Day Air: delivery within 1 business day
We currently serve and ship to select locations* worldwide. Flat Rate, Free Shipping, and Free Returns offers do not apply on international orders. Customer is responsible for all applicable import taxes and/or fees. We offer several reliable and convenient international shipping options with tracking through the United States Postal Service (USPS) and United Parcel Service (UPS):
USPS Priority Mail International: delivery within 6-10 business days
USPS Priority Mail Express International: delivery within 3-5 business days
UPS Standard (Canada & Mexico)**: delivery within 2-6 business days to Canada, 4-8 business days to Mexico
*International shipping is available to the following countries: Argentina, Australia, Austria, Belgium, Brazil, Canada, China, Colombia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Kuwait, Lithuania, Malaysia, Mexico, Monaco, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Romania, Russia, Saudi Arabia, Singapore, Spain, Sweden, Switzerland, South Africa, South Korea, Taiwan, Thailand, Turkey, Ukraine, United Arab Emirates, United Kingdom, and Vietnam.
Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g. excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer’s behalf.
Your order will be shipped under UPS’s e-Tailer Brokerage Program (eBP), where eligible shipments imported into Canada for non-commercial purposes and valued under CAD$ 200 shipped via UPS Standard service are subject to a reduced brokerage fee of CAD$ 10, plus any applicable duties and taxes. Shipments valued at CAD$200 and above and/or being imported to Canada for commercial purposes and/or subject to specialized clearance may incur additional fees.
Please be aware that UPS will request payment of these charges at the time of delivery. You have the ability to call UPS ahead of time (1.800.742.5877) to pay these charges, eliminating the need for payment on delivery.
If you have any additional questions we are more than happy to assist you! The quickest way to reach us is through email at firstname.lastname@example.org (smartphones constantly in hand). Or, if you'd prefer to chat with us directly, please feel free to call 1.858.521.8419 between the hours of 10am to 6pm PST Mon-Fri and we’ll answer any questions you might have for us.